Butler Hospital - Providence, Rhode Island

Debra L.

The workers here have no feelings, and the ones that do are spread so thin you only see them once or they get fired. My son just needed a hug, someone to listen to him other than his parents. Why is that so difficult. He found someone but then they were gone. He came home on more meds and more depressed than when he was admitted. They didn't help at all and I don't feel they diagnosed him properly.

Luke D.

The visitation process is terrible. Admit your loved ones here if you don’t ever want to visit them. They won’t let you visit unless you are on a list which makes total sense but they don’t have enough visitation spots. So there are 20 patients on a floor with only 15 visitor spots. So 5 patients no matter what, on any given day, can’t see their loved ones. And spots are booked days and days in advance therefore this system is completely broken!! So, if you need one of your loved ones to be admitted plan on not being able to see them for 48-72 hours. Drive them to RI Hospital. The level of care is way better and you can at the very least visit them! I will never ever bring a loved one to Butler again.

Jacinda T.

Any kid there on the Wednesday before Thanksgiving was there until Tuesday, because the supervising doctor was on vacation Thurs-Mon, and they have no system to transfer evaluation. So the kids had long stays that were unwarranted. It was heartbreaking, infuriating, and ridiculous. Consider that if you have good health insurance, this might happen to your kid.

mlx G.

This hospital is a joke, they don't care about their patients. The employees that are empathetic get fired. They don't want anyone to care about the patients. They want employee robots. They need to get rid of the old staff and hire younger more empathetic employees.

Lauren P.

It is absolutely horrifying that there are mixed gender wards. Never felt so unsafe as when I was visiting a relative and the ward nurses simply watched from afar while a 6'4" 280+ man stood over us in the otherwise empty common room for the entire visit. I have a dozen other experiences to share but there's no point, nothing new compared to the other reviews except that I most recently had to talk doctor Farid down from using electroshock therapy on a patient who couldn't consent to it and who had an underlying TERMINAL illness Butler missed that we caught a few months later at a walk-in clinic. To reiterate, walk-in clinics staffed by nurses give more competent basic healthcare than this horrible place. This hospital is one more broken link in the chain of mental healthcare in this state. Seek care elsewhere at any cost. The era of lobotomies might be over but doctors haven't changed.

STANLEY R.

The service was efficient prompt and it felt personal. As the staff was very knowledgeable of my situation, they took immediate Care and concern for my safety led by the doctor. Who's most concerned was my aftercare and giving me prompt results making sure my safety was the primary concern. I have been to the hospital many times in my life and I'm proud to say that this staff from radiology to thermal the people administering the shots and drawing the blood was hands down. The best staff I have ever encountered at a hospital including their leader. The doctor kept it energized and a good clean professional environment. I would recommend this hospital as my number one choice in any emergency!

mimi

Horrible place and I definitely don’t recommend to go here if you’re struggling with your mental health. My mother was a patient there and although she arrived on a sunday it was still early. They had no beds “available” even though they sent her there from women’s & infants because they “did”. The whole process to get her admitted was horrible and it made her worse minute by minute. I think that if people were to receive help from professionals and be admitted to a place like that it shouldn’t be so much worse than your situation. The staff there treat individuals as if they were animals with no compassion.

She also never received her things when we brought them ( which they said we could) until the very next day even though they said they would. Whenever we would call to see what was going on or her status to be able to speak with her “Dr”, they would hang up in our faces or say “call tomorrow and we’ll have an answer for you” … We were worried for her own safety there which shouldn’t even be the case. It was devastating to see her in a much worse state than we brought her in!

I also visited her that same day and the environment is horrible. No wonder people get anxious and stressed being there. There’s mold growing on the walls and the curtains are all ripped up, bathroom door is smashed in, and food isn’t remotely appetizing. There should be better resources in a place where “patients get the best treatment/care in a great space”.

I’d definitely refrain from even thinking about going there. I suggest you find a therapist and physiatrist and hope for the best! Or even go to an outpatient facility. I hope that anyone that’s struggling finds the hope and care they need far away from there.

I do want to include that if you DO stay just make sure you’re mentally and emotionally prepared to go downhill and not receive the help you need!

Megan K.

Best hospital in care new England network, very helpful with my transition back into real world from inpatient treatment. Gave me time to think about real life skills while staying on the fourth unit.