Bay Area Community Health - Fremont, California

Johnny H. B. J.

This has got to be the most incompetent health care group I have ever encountered. Don't waste your time or money. The only reason I've used them is because my PCP is the only one that seems to know her job and actually cares about her patients. If it wasn't for her I would have left a LONG time ago. I am on the MAT (Medication Assisted Treatment) program for OUD (Opioid Use Disorder). I have been on this program for over 1-1/2 years and it's kept me from relapsing (heroin, fentanyl, and any other opiate I can get my hands on). It's required that I have a telemedicine appointment with my provider every month in order to get a refill for Buprenorphine/Naloxone (Suboxone). And, usually whenever we have our scheduled appointments, I am very close to running out of my medication. Now, if you have ever detoxed from opiates, you know it's one of the most awful withdrawals you can experience. Withdrawing from the medication I'm prescribed is 100 times worse than detoxing from heroin or fentanyl.

I recently had my telemedicine appointment with the provider that oversees my participation in the MAT program and my medication refill was submitted (but, by whom, I don't know). Anyways, I went to my regular pharmacy to pick up my prescription on Wednesday when I was about to use the last dose I had on hand and it wasn't available because they had not receiveed the prescription. This is when I had realized they had sent it to the WRONG pharmacy! It was sent to one that I have never used and should not even be in my file. I always confirm which pharmacy to send it to and this department has not gotten it right in over 6 months. By the next morning (Thursday), I was already going through heavy withdrawals. I called BACH to try to get the provider to send it to the proper pharmacy (one that stocks this specific medication for me beacuse it's a controlled substance, nobody carries it regularly, and usually takes a couple of days to get in if it's not in stock). I was told that my provider would get back to me by the end of the day. Well, I never heard from anybody. So, I called back at 8am the next morning (Friday) to try to get them to send the prescription to my regular pharmacy immediately because I was beyond dope sick. But, it had to be done before 10am because I had to go to work (this pharmacy is a Mon-Fri, 8am-5:30pm establishment, so getting it on the weekend would be very challenging). I did not hear back and I could not be sick at work or I would not be able to function, so I ended up ralapsing. Thank you, BACH, for putting me back in the dope game! BACH finally submitted the the refill to my regular pharmacy at 3:30pm. My pharmacy filled it immediately because the pharmacist knows how detrimental to my "sobriety" it is. Unfortunately, I was scheduled to work until 6pm and they closed at 5:30. When I attempted to have them resend my prescription to Walmart Pharmacy because they are opened on the weekend, they did so and in a timely manner. BUT, Walmart did not have it in stock and could not get it until Tuesday. And, because of laws regarding controlled substances, could not tell me if any of the other local Walmarts have it on hand. I attempted to contact other pharmacies in order to see who had it and was told the same thing. So, I had to call BACH again to have them research a pharmacy that could refill it by this afternoon but it's already 3:15pm on a Saturday (yes, my entire day was spent trying to get this starightened out so I can get off the fentanyl that I've been using to keep from being dope sick). I'm certain I'll need to wai until Monday before I can get this fixed. Let's just hope I don't get bad dope in the meantime and OD. GREAT JOB BACH!!!

Jonathan E.

This place has the worst service that I have ever experienced in the health care field. Receptionists don’t have a good personality and aren’t welcoming. The people who call you in don’t even introduce themselves, the assistant once I got in the room rushed to get the room ready when I was already in the room. That’s supposed to be done ahead of time. The so called “doctor” was terrible at his job and had missing teeth too. He came in quick didn’t even ask for any prior information on what I had. He just looked at what I had without even touching it. Which in my case you can’t see what I have unless you touch it. He came back and told me what I had supposedly. And all he said was “people get this at age 18-25 years old, but if you want to know more about it just research yourself on your phone.” Like he didn’t even give me a brief description, picture example, or even a printed copy with a short summary of what it is. I would think twice before coming in to this terrible clinic. Wouldn’t recommend one bit. It’s a bit sketch honestly.

Anika N.

Dr. Nguyen is unprofessional , today i had teeth cleaning appointment with him he did it very unprofessionally, i am feeling alot of pain in gums and teeth now

RK P.

Hello
I have never seen something like this doctor and front desk
they don’t care someone
problem like time, job and feeling that we have and when they cancel your appointment and schedule to next year, and its happening from last year and no respect for any human and when I talk to my own doc she said its free that is why they don’t care about any patient, you guys have to put a large lock to your door and never open it back cuz there is no management no respect no doc, and no machine and please don’t wast someone time cuz your all patients are related to low income family and immigrant, maybe your family were an immigrant and you became a doc now

Thank you

makaveli

Dr. Nazneen is the best doctor ive ever had and im so grateful for her. the staff is amazing too and they were so helpful.

Humayun O.

The scheduling lady over the phone for the dentistry was super rude and had zero customer service. She was Speaking with undesired attitude; she even failed to schedule appoinments for me and hunged up the phone!. Really annoying! Bay Area Community Health Clinic itself is a great place for its services. The management needs its personnel trained how to respect and interact with patients. Some unhappy employees unfortunately can have a real negative impact on its organization!

Claire

Dr. Khade is friendly and very thorough. He referred me to the dental services they also have here for a checkup. I received fantastic dental care there from Dr. Chang. Scheduling, though, can be a bit of a challenge with often many weeks being booked out and the occasional communication mix-up but I like this place.

Isabella T.

Would not recommend. I went several times over the years for myself, my child, and my parents. I had many many bad experiences. Phone worker scheduled a visit for my baby with a doctor that does not specialize in pediatrics so we had to reschedule another visit. Of course they billed me twice but the first visit was a waste of time. Greedy! Staff there was young and instead of working spend their time goofing off. They didn't have a translator for my mom when I went and the phone translator was rude and slow. Then they hung up on her during the visit. The doctor tried calling another translator but it took long so she gave up. When I went for my pap smear I saw the staff filming TikToks but it's laughable they have time to dance but not work. The nurse who did my pap smear hurt me very badly, like she did not know how to do the pap smear! Don't expect to see a real doctor, they only seem to hire doctor assistants and nurses provider bevause they are cheaper but their training is worse. The few providers I liked and were good didn't stay for long. Would recommend you drive farther to go to other company as the care here sucks.