Jacksonville Neuro and Clinical Psy Grp - Jacksonville, Florida

Nicole Renner

This has to be one of the most disorganized offices I've ever visited. While my provider is lovely and helpful, the actual office and organization is terrible. Everyone is kind and caring, but for someone who needs efficiency, and doesn't have time to waste- this is not the office for you. My first appointment, i called, scheduled, got confirmation emails- drove one hour on the day of my appointment- to be told my appointment didnt exist in their system (sorry!) AND that the appointment would be on zoom so they had no idea why I was there or why I received those emails. I had to reschedule for weeks later- in which an hour before my appointment got cancelled. Then they've had on going issues with their apps/account- so i've been hounded about signing consent forms- which I have no problem signing, however, again, I dont have the desire to go back and forth with various people trying to figure out what was wrong with the app (that apparently has happened to others). Maybe staff could have called technical support rather than sending the same email to log in to "see if it was there". Instead I spent plenty of time with them trouble shooting. Long story short- provider is great and I love her, but, if you value your time and appreciate people who respect your time- this may not be the office for you.

Tiffany

Highly do not recommend. I went for an exam for myself barely saw Dr. Ritter if you are a poor test taker you will get invalid results. I kid you not I did atleast 1500 questions not including the quick “exam” I’ve seen other neuros and highly do not recommend this place. Money grabbers.

James Heather

I was told someone would call me to give me a cost estimate before my first appointment. They did not. At my first appointment I was only required to pay a copay. I was then asked by Dr. Ritter herself if I'd like to see one of their specialists. I agreed. She set the appointment for me. After I had 2 appointments with the specialist, someone from billing called and told me I had a balance on my account. She couldn't tell me why. I thought it was a scammer. Googled the number and it was from Dr. Ritter's office. The second time she called, I asked for them to send me a bill. She said it would be in my portal. It wasn't. 3rd time she told me I had a balance because the specialist they referred me to was out of network and I would be required to pay the balance. I asked to speak with someone else. I got a call from the billing specialist and she told me it was my insurance's fault not their office's fault. There was no accountability for their lack of communication on what their services would cost me. They don't seem to care that they referred me to someone out of network. They never apologized just kept blaming my insurance and telling me I had to pay the balance. They spoke in circles about my insurance. It was infuriating. I still have not received an actual statement on paper nor a digital statement from them. They don't care that they didn't communicate about the costs of services rendered but seem admant that I have to pay. Beware. If they mess up they are not willing to apologize nor fix it. They only want to place blame elsewhere. Also, how shady they haven't sent me an actual bill but keep calling and asking if I want to pay over the phone.

Lovesac Fanatic

This review addresses the gatekeeping behavior of the front office staff. After waiting months to have my child seen, they canceled my child's appointment two days before it was scheduled, while we were out of the country. They claimed they sent a letter, which was never received, despite scheduling and confirming my child’s appointment months ago. They then offered to put us back on the waiting list the day before my child's appointment, after I had already taken time off work to attend at the time of scheduling months ago. As a result, my child's several pending medical concerns will remain unaddressed.

I was ignored and denied the opportunity, when asked to speak to someone else about the situation other than the scheduling person . Dr. Ritter came highly recommended, and this review does not reflect her clinical expertise. However, the gatekeeping practice by the front office staff needs to be revisited. If important requirements for appointment confirmation are needed a week before the actual appointment, this information needs to be VERBALLY communicated, not just mailed or emailed. I am livid about how my child will be affected and the further delay in care, development and help needed because of this situation. Please beware. My son has had other specialist appointments and have never experienced such treatment and total disregard obtaining and receiving an appointment.

Melissa Martinez

Estaba confundida porque mi niño actuaba diferente ellos me dieron un diagnóstico para ayudarlo en su camino de vida
Muchas Gracias tube una buena experiencia en esta clínica son muy amables y darán respuesta a tus dudas.La intervención temprana para mi niño a sido de mucha ayuda en este proceso.

Victoria Gambino

Dr. Ritter and her professional team are compassionate and supportive. I appreciate the thorough exam and information that they provided our family. I highly recommend them.

Natalie L

This place runs in a very organized manner. The staff is very helpful with any questions. The doctor was very accommodating to us and explained the results thoroughly.

Tiffany Upshaw

Highly recommend, Dr. Ritter! Absolutely thankful for this group and I appreciate the friendly & knowledgeable staff.